Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.
Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading and gaming industries including Mercuryo, Bybit, Huobi, Unlimint, DiDi, Poppy and TransferGo.
Now we are looking for a Technical Support Engineer (Advanced English) in our team.
What You Will Be Doing:
- Dealing with problematic situations and help our clients
- Searching and analysing the logs, data analytics
- Integrating and testing the internal developments
- Working only in chat with 80% of requests being in English
About You:
- Fluent English
- Relevant experience with supporting desktop/mobile applications as a technical support (experience with LiveChat – is an advantage)
- Basic knowledge of REST API, HTML\CSS, browser console, SQL, experience with scripting in any programming language (Java/Bash/Python)
- Curiosity, calmness, thoughtfulness, and ability to melt the heart of the pickiest customer.
- At least 1 year of experience in web/mobile technical support
What We Offer:
- Competitive compensation in compliance with your professional expertise
- Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide
- International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore
- Remote first company – work from anywhere in the world
- Paid vacation and sick leave
Sounds like a great opportunity for your career development? Then go ahead and apply!